Live Agent Services
We believe the best customer experience comes from real human interaction. Cassandris combines trained agents with our translation technology — so your customers always speak to a person, in their language.
The approach
Fully automated AI agents work well for narrow, predictable tasks. But sales, complex support, and high-value interactions benefit from human empathy and judgement. Cassandris provides both.
Our agents are trained on your product, brand voice, and service standards. They handle the conversation; Cassandris handles the translation invisibly in the background.
Agents speak their native language. Customers hear a natural, synthesised voice in theirs. The conversation feels seamless to both parties.
Every session is tracked, scored, and reviewed using Cassandris Analytics. Data feeds directly into coaching and quality assurance workflows.
Use cases
Designed for situations where the stakes are high and the conversation cannot be scripted — complex support, sales, onboarding, and retention.
Discuss your use case →Inbound customer support
Handle complex support queries requiring empathy and technical knowledge — in any language.
Outbound sales and follow-up
Reach new markets without hiring locally. Your team calls in English; customers abroad hear their own language.
Customer onboarding
Walk new customers through your product in a personal conversation — regardless of the language they speak.
Getting started
Our implementation team handles onboarding end-to-end. Most clients are fully operational within two weeks.
We learn about your team, customers, and goals — languages, volumes, and use cases you need to support.
We configure the translation models, terminology library, and integrate with your telephony stack.
Your agents start handling multilingual calls. Our team monitors performance and iterates with you continuously.
Talk to our team and get a proposal tailored to your operation.
Book a call →