Advanced Analytics

Visibility into every conversation, across every language.

Cassandris Analytics captures data that was previously invisible — agent performance, translation quality, customer sentiment, and call outcomes — all in one platform, in real time.

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What you get

Data your team has never had access to before.

Traditional call analytics stop at metadata. Cassandris analyses the actual content of every conversation to surface insights that drive real performance improvements.

Agent performance scoring

Every agent receives a comprehensive score across communication clarity, tone and empathy, response speed, and script adherence — updated after each call.

Real-time call monitoring

Supervisors can monitor live calls, view live transcriptions and translations, and flag conversations for review without interrupting the call.

Translation quality tracking

Monitor translation accuracy by language pair, agent, and time period. Identify improvement areas and feed insights back into model fine-tuning.

Customisable dashboards

See what matters to your business.

Configure dashboards around the KPIs that matter to your team — CSAT, resolution rate, handle time, or custom metrics defined by you.

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Available metrics

Calls handled per agent ↑

Average handle time ↑

CSAT score ↑

First-call resolution rate ↑

Translation accuracy by pair ↑

Script adherence score ↑

Integrations

Fits into your existing stack.

Cassandris Analytics integrates with CRM platforms, workforce management software, telephony providers, and BI dashboards.

CRM sync

Automatically push call summaries, outcomes, and agent scores to your CRM without any manual data entry.

BI and reporting

Export analytics data to Power BI, Tableau, or any data warehouse via our API. Build custom reports on top of raw call data.

Start making data-driven decisions.

See how Cassandris Analytics can transform your call centre operations.

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